HEFAMAA HOLDS 2-DAYS WORKSHOP FOR MEMBERS OF STAFF
HEFAMAA HOLDS 2-DAYS WORKSHOP FOR MEMBERS OF STAFF
The Health Facilities Monitoring and Accreditation Agency (HEFAMAA) in collaboration with Infinite Spring Educational Services Limited organized a two-day workshop for the members of staff titled “Customer Service Management and Interpersonal Relationships” held at the Lagos Chamber of Commerce and Industry (LCCI), Olowopopo Drive, Alausa, Ikeja between Tuesday 28th and Wednesday 29th, 2024.
The first day of the workshop was for the junior staff who were trained on effective communication, teamwork and customer service skills. The various sessions during the workshop equipped them with the necessary tools to interact more efficiently and empathetically with the public and their colleagues.
The second and the last day of the workshop was for the senior staff members who were exposed to leadership ethics, strategic customer service management and enhancing team dynamics with the aim of fostering a more cohesive and effective management approach towards ensuring that senior staff lead by example and mentor the junior staff effectively.
Earlier, the Executive Secretary of the Agency, Dr. Abiola Idowu who was represented at the workshop by the Director of Monitoring and Inspectorate maintained that, the workshop marks a significant step towards achieving a more professional and customer-focused agency.
She expressed confidence that the skills learned during the workshop by both the junior and senior categories will not only address their specific needs and challenges in the discharge of their duties but would further improve service delivery and create a more harmonious workplace.
